Shipping and delivery
UK delivery is via Royal Mail first or second class. I also cater for international delivery, this is by Royal Mail International Standard (what used to be known as Airmail). This can take 5-7 working days to arrive, sometimes longer. With all post, bear in mind that in some cases it can be delayed due to issues beyond my control particularly during peak times. None of my methods of postage are tracked but I always obtain proof of postage.
I try to keep my postage costs to you as low as possible so I charge under the current rate from Royal Mail. To give something else back there is also free shipping on orders over £35 - this will apply automatically at checkout.
Cancellations and returns
Your order can be cancelled up until the point that it has been dispatched unless it's a bespoke order. I dispatch within 2-3 working days. Get in touch if you need to cancel an order.
If you are not completely happy with your purchase you can return it to me by post within 28 days from the day the parcel is posted. You will be credited with the value of your returned product to your original method of payment. Please note, with the exception of faulty merchandise, I cannot accept the return of products that have been used.
Please post your item back to: Ginger and Fraggle, 107 Butt Road, Colchester, Essex CO3 3DG. I will issue a refund of any unused items once I have received the returned item - please keep the proof of postage. I will not however refund the value of your postage costs to return the item or the cost of postage in the original order.